AI in Howspace
Trust Center · AI capabilities and how we use them
This page lists the AI capabilities currently available in the Howspace platform and the standing commitments that apply to all of them. It is an informational resource. The binding commitments in respect of AI are set out in section 5 of the Trust & Security Annex (Appendix 3) and in section 7 of the Master Subscription Agreement.
For the list of sub-processors involved in providing AI capabilities, see Schedule B of the Data Processing Agreement (Appendix 2).
Available AI capabilities
The following is the exhaustive list of AI capabilities currently offered within the Howspace platform. Which of these is actually available to a given customer depends on the customer's Howspace subscription and on the sub-processors the customer has not objected to under the Data Processing Agreement.
Summary widget
Generates a written summary of the content of a connected source widget.
Word Cloud widget
Visualises the content of a connected source widget as a word cloud.
Mindmap widget
Generates a structured mind map from a connected source widget, with an optional auto-refresh.
AI+ widget
Aggregates and analyses content across multiple selected widgets in a workspace from an admin-provided prompt.
Super Chat AI Prompting
Free-form prompting over Super Chat content, with the option to post the result as a comment or to seed a Poll, Pulse, Allocate or Priority widget.
AI page generation
Generates a page of widgets from a natural-language description.
AI container generation
Generates the content of a single container from a natural-language description.
Automatic transcripts & AI summaries
Automatic language detection, timestamped transcript and an AI summary of audio or video uploaded to or recorded within the workspace. Transcripts are translated alongside other workspace content when translations are enabled.
Assignment AI assistant
Generates per-submission feedback against admin-defined evaluation criteria and an admin-only cross-submission summary.
The set of capabilities may evolve. The Supplier's binding commitments below apply to every AI capability made available within the platform.
Standing commitments
Howspace's role under the EU AI Act
Howspace is a provider of the AI capabilities listed above within the meaning of Regulation (EU) 2024/1689 (the EU AI Act): those capabilities are downstream AI systems built into the Howspace platform and placed on the market under Howspace's own brand. Howspace is concurrently a deployer of the underlying general-purpose AI model that it obtains, as a service, from its AI sub-processor. Howspace does not develop, train or fine-tune that underlying model.
Risk classification
Every AI capability listed above is a low-risk AI use case under the EU AI Act, and will remain so. Howspace does not, and will not, introduce any AI capability that constitutes a practice prohibited under Article 5 of the EU AI Act or that would be classified as a high-risk AI system under Annex III, without the prior written consent of affected customers and the corresponding amendment of the Trust & Security Annex.
Specifically, Howspace does not use AI for: emotion recognition or biometric categorisation, real-time or remote biometric identification, criminality prediction or social scoring, employment or credit-related decision-making, or any other practice listed as prohibited or high-risk under the EU AI Act. These practices are explicitly excluded from the Howspace product roadmap.
No training on Customer Data
Customer Data is not used to train any Howspace, Supplier-controlled or third-party AI model. This commitment binds Howspace and the sub-processors used to provide AI capabilities. No AI capability is introduced whose operation requires Customer Data to be used for model training.
Transparency
In line with Article 50 of the EU AI Act, users are informed when they are interacting with AI capabilities, and AI-generated content is distinguishable in context.
Customer control
Workspace administrators can disable AI capabilities for a workspace from the workspace settings. Administrators can also disable the transmission of author names to the AI sub-processor on a per-workspace basis.
Sub-processors
AI capabilities are provided through one or more sub-processors listed in Schedule B of the Data Processing Agreement. The introduction of a new AI sub-processor is governed by the sub-processor onboarding process in section 3 of the Data Processing Agreement, including the customer's right to object on justified data-protection grounds.
Data residency for AI processing
Content sent to the AI sub-processor for processing is routed to an EU regional endpoint by default. Customers on the Canadian Howspace instance are routed to a Canadian regional endpoint. Content is processed in transit; the AI sub-processor does not retain prompts or completions after processing.
Where to find more
- Trust & Security Annex (Appendix 3), section 5 — binding AI commitments.
- Data Processing Agreement (Appendix 2), Schedule B — current list of sub-processors, including the AI sub-processor.
- For privacy and data-protection enquiries: privacy@howspace.com.